Dispatcher | Einsatzplaner Servicetechniker (mwd), Mönchengladbach
Core
Coordinate and schedule service and installation technicians to ensure efficient dispatch and timely order processing for alarm system customers.
Role type
Operations Dispatcher / Dispatch Planner
Builds
Service and installation schedules for alarm system technicians
Domain
Security services / Alarm systems
Required skills
Scheduling, coordination, customer communication, operational decision-making, process optimization
Preferred skills
Experience in dispatching or coordinating functions, commercial/technical/logistical training background
Technologies
Dispatching software, communication tools
Responsibilities
Coordinate and control service and installation technician assignments, manage customer appointments and schedule changes, act as central interface between sales, order management, and technical teams, make daily operational decisions to balance customer satisfaction and productivity, handle disruptions and escalations, contribute to process optimization