Lead Service & Support Verbund AEP (m/w/d),Münster,Gangelt,Köln
Core
Lead Service & Support for a network of hospitals and care facilities, unifying IT service teams and developing cross-location IT services.
Role type
Senior IT Service & Support Team Lead
Builds
Unified IT service organization and standardized support processes for healthcare facilities
Domain
Healthcare IT / IT Service Management
Required skills
IT Service Management, Incident Management, Problem Management, Service Request Management, Team Leadership, Budget Planning, Process Standardization, Change Management
Preferred skills
Healthcare industry experience, Knowledge Base development, Transformation project experience
Technologies
Ticketing systems, ITSM tools, Service Level Management tools
Responsibilities
Lead and develop Service & Support teams, Standardize service processes and support understanding, Ensure stable 1st and 2nd level support, Manage incident, problem, and service request workflows, Define and monitor service levels and quality metrics, Plan and control budget, Drive change processes and team development
Seniority
Senior, hands-on IC with leadership responsibilities