Senior Customer Service & Support Specialist - Digital Sales, Landbell GmbH
Core
Senior Customer Service & Support Specialist managing digital sales channels, customer inquiries, and process optimization for environmental compliance services.
Role type
Senior Customer Service & Support Specialist (Digital Sales)
Builds
Digital sales channels, customer service processes, and software solutions for the Klein customer market.
Domain
Environmental Compliance / Digital Sales / Customer Support
Required skills
Customer relationship management, digital sales channel management, process optimization, CRM system administration, shop system configuration, order monitoring, automation solution implementation, stakeholder communication, project management.
Preferred skills
AI solution experience (Voice/Web Bots), SAP knowledge, multilingual communication.
Technologies
MS Dynamics, Power Automate, SAP, Shop systems, Voice/Web Bots.
Responsibilities
Manage digital sales channels and integrated service streams; handle daily customer inquiries and technical questions; ensure efficient process implementation across entities; maintain product accuracy in shops and monitor orders; develop existing software solutions for market optimization; improve processes and systems to increase service levels; execute special projects per agreement.
Seniority
Senior, hands-on IC