Sachbearbeiter (m/w/d) Service Center Ausland, Versandhaus Walz GmbH
Core
Managing customer inquiries and resolving issues in the delivery process for international contact center partners.
Role type
Operations specialist (Service Center)
Builds
Quality assurance for international contact center services
Domain
Retail / Logistics / Customer Service
Deliverable
dashboards & analysis
Required skills
Business administration knowledge, PC skills, Mailplus skills, French (verbal and written), reliability, customer orientation, independent work
Responsibilities
Handling customer inquiries, clarifying problems in the delivery process, managing missing/incorrect/damaged items, quality control of international contact center providers, assisting in creating and updating processing guidelines