Mitarbeiter Reklamationsmanagement und Qualitätssicherung (m/w/d), CompetenceCenter Klimatechnik
Core
Managing customer complaints and quality assurance processes for HVAC and climate technology solutions.
Role type
Quality Assurance and Claims Management Specialist
Builds
Quality improvement measures and optimized complaint handling processes for HVAC clients
Domain
HVAC, Climate Technology, Industrial Manufacturing
Deliverable
dashboards & analysis
Required skills
complaint analysis, root cause analysis, ERP system proficiency, report generation, cross-functional coordination, process optimization
Preferred skills
knowledge of HVAC/Refrigeration systems, proAlpha software, English language skills
Responsibilities
Receive and process customer complaints, analyze complaint cases and evaluate causes, coordinate internal and external communication, document and track complaints in ERP, create reports on quality KPIs, initiate and monitor corrective actions, support process development, collaborate interdisciplinary to prevent errors, actively monitor and improve the complaint process