Service-Management-Consultant (m/w/d) - ID: 361, Erlangen
Core
Operates as a Service Management Consultant supporting the Service Owner in Service Governance, stakeholder management, supplier control, and service communication.
Role type
Service Management Consultant
Builds
Service governance frameworks, SLA monitoring reports, and stakeholder communication channels
Domain
IT Service Management / Software Development
Deliverable
dashboards & analysis
Required skills
Service Management, Stakeholder Management, Contract Management, Vendor Relationship Management, Communication Management, Business Relationship Management, Purchasing & Financial Support, SLA/KPI/Reporting Management, Document Management Systems, Cloud Services
Preferred skills
International corporate structures experience, Procurement and Budget processes
Technologies
SharePoint, Viva Engage
Responsibilities
Coordinate Service Governance and Stakeholder Management, Manage SLA monitoring and reporting, Support Contract and Vendor management, Facilitate Service Reviews and Continuous Improvement, Manage Business Relationships and Requirements, Support Procurement and Financial processes
Seniority
Mid-level, hands-on IC
