Team Lead (gn) Business Operations B2B, Zentrale | Klostertor 1
Core
Leading and developing a team responsible for evolving processes, systems, and digital working methods in B2B customer service to create efficient, scalable operations.
Role type
Senior Team Lead, Business Operations (B2B Customer Service)
Builds
End-to-End processes, digital applications, and standardized workflows for B2B customer service
Domain
Energy sector, B2B operations, Customer Service
Required skills
Team leadership and development, End-to-End process management, Process optimization and standardization, Digitalization and automation, KPI-based performance management, Change management, Cross-functional coordination, Analytical and structured thinking, Communication and consulting
Preferred skills
Energy industry knowledge, CRM/ERP system experience, Entrepreneurial mindset
Technologies
CRM, ERP, Digital applications
Responsibilities
Lead and develop the team, Prioritize tasks along defined goals, Analyze and optimize B2B customer service processes, Identify and implement digitalization/automation potential, Translate requirements into process/system concepts, Coordinate process topics across departments, Manage improvement projects, Enable team adoption of new systems and processes