Front Office Agent (m/w/d), Hamburg
Core
Front desk agent responsible for guest check-in/check-out, cash handling, complaint management, and booking reservations at a 5-star private hotel.
Role type
Front Office Agent
Builds
Guest services and hotel operations
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Guest relations, cash handling, complaint resolution, reservation management, offer preparation
Preferred skills
Opera PMS, prior front office or reservation experience
Technologies
Opera PMS
Responsibilities
Process guest arrivals and departures, manage front desk operations, handle cash transactions, resolve guest complaints, prepare offers, accept individual reservations