Mitarbeiter IT-Servicedesk (w/m/d) in Stuttgart, Baden-Württemberg
Core
First point of contact for users regarding technical questions and challenges in the Service Desk.
Role type
IT Service Desk Technician
Builds
IT support services for internal company users
Domain
IT Services / Tax Advisory
Deliverable
client delivery
Required skills
IT support, ticketing systems, Windows Server, Windows Client, MS Exchange, VMware, Veeam
Responsibilities
Independently handle inquiries via phone, email, or ticketing system; Capture, classify, prioritize, and document request and incident tickets; Analyze error patterns and support solution finding; Collaborate closely with IT specialists and business units; Actively participate in optimizing service and support processes.