IT-Systemadministrator / 1st Level Support (m/w/d) Aachen, Alex AC
Core
First-line IT support specialist responsible for resolving user issues, managing hardware/software, and supporting IT rollouts for a healthcare network.
Role type
1st Level Support / Helpdesk Technician
Builds
Reliable IT services for hospitals, nursing homes, and other facilities
Domain
Healthcare / IT Infrastructure
Required skills
Client support, Hardware troubleshooting, Microsoft Active Directory, Windows OS, PC/Mobile/Printer configuration, Ticketing systems, Documentation
Preferred skills
Helpdesk experience, Structured problem-solving
Technologies
Microsoft Active Directory, Windows, PCs, Thin Clients, Mobile phones, Printers
Responsibilities
Analyze and resolve service requests and incidents, Install and maintain end-user devices, Support IT rollouts and system updates, Document issues in ticketing system
Seniority
Entry-level to Mid-level, Hands-on IC