First & Second Level Support / Servicedesk (m/w/d), Zentrale
Core
Handling IT incidents via hotline and ticketing system, supporting end-users with application usage, and escalating complex issues to the 2nd Level Support team.
Role type
First & Second Level Support Specialist
Builds
IT service delivery for end-users
Domain
IT Support / Helpdesk
Deliverable
client delivery
Required skills
IT troubleshooting, ticket management, user support, Office applications proficiency, written and verbal communication
Preferred skills
Affinity for information technology, problem-solving methodology, customer orientation