First Level Support, iX-tech GmbH
Hybrid
Core
First-level IT support specialist handling ticket triage, phone and written inquiries, and basic hardware troubleshooting.
Role type
First-level IT support technician
Builds
IT support services for internal clients
Domain
IT infrastructure / Helpdesk
Deliverable
client delivery
Required skills
ticket triage, phone support, written communication, PC/laptop/troubleshooting, client-server network environment knowledge
Preferred skills
self-management, performance orientation, quality focus, teamwork, reliability
Technologies
PC, Laptops, Printers, Client/Server Network