Mitarbeiter Vertriebsinnendienst / Backoffice / Service Agent (m/w/d)
Core
Managing order management and after-sales service as a liaison between internal teams (sales, procurement, logistics) and external stakeholders (customers, suppliers, carriers).
Role type
Sales Operations / Backoffice Agent
Builds
Order fulfillment processes, customer service correspondence, logistics coordination
Domain
Manufacturing / Industrial Equipment (implied by logistics/supply chain context)
Deliverable
client delivery
Required skills
Order management, Customer service, Logistics coordination, Process optimization, MS Office, ERP systems, English (written and verbal)
Responsibilities
Coordinate shipments with logistics providers, Manage order processing and after-sales inquiries, Liaise between sales, procurement, and logistics teams, Optimize internal business processes, Handle general sales correspondence
