Mitarbeiter*in Vertriebsinnendienst (m/w/d)
Core
Sales operations and customer retention for a software company specializing in foreign trade, customs, and shipping solutions.
Role type
Sales operations specialist (Vertriebsinnendienst)
Builds
Sales offers and customer action plans for existing clients
Domain
Software / Foreign Trade / Customs / Shipping
Deliverable
product features
Required skills
Sales operations experience, CRM system proficiency, German (fluent), English (secure), telephone communication, documentation
Preferred skills
Customer service background, team flexibility, structured work style
Responsibilities
Execute customer actions for existing clients, telephone support and proactive outreach, create and follow up on offers, ensure customer satisfaction, cover for colleagues during absence, document activities in CRM, collaborate with customers and internal teams