Onsite Supporter (m/w/d)
Core
Direct onsite IT support for end-users, handling incidents, troubleshooting hardware/software, and managing device rollouts and onboarding.
Role type
2nd Level IT Support Engineer (Onsite)
Builds
Stable IT operations for Windows, macOS, and Microsoft-365 environments
Domain
IT Support / Enterprise IT
Required skills
Windows 10/11 support, hardware rollout experience, Microsoft Intune, macOS support, Microsoft-365 administration, MDM, incident management, device onboarding
Preferred skills
TOPdesk, Microsoft Defender, MDM
Technologies
Windows 10, Windows 11, macOS, Microsoft Intune, Microsoft-365, TOPdesk, Microsoft Defender
Responsibilities
Process 2nd Level support incidents and service requests, perform onsite troubleshooting for PCs, monitors, and peripherals, deploy and manage Windows and Apple devices via Intune, support Microsoft-365 environments, document devices and tickets, analyze Microsoft Defender alerts, collaborate with internal support teams
Seniority
Mid-level, hands-on IC