Service Manager (German Speaker) (m/w/d)
Core
Managing central collaboration services (Email Backend) to ensure efficient, stable, and future-proof digital collaboration for customers.
Role type
Senior Service Manager (Team Lead)
Builds
Email Backend services and collaboration tools
Domain
IT Services / Collaboration Tools
Required skills
Service Management, Team Leadership, MS Outlook, Microsoft Exchange, Business Reporting, License Management, ITIL, Jira, Agile/Scrum
Preferred skills
ITIL Certification, Scrum Product Owner experience
Technologies
MS Outlook, Microsoft Exchange, Jira
Responsibilities
Overseeing and developing service management services for Email Backend, ensuring quality standards and SLAs, leading a virtual interdisciplinary team, managing escalations, and creating service reports.
Seniority
Senior, hands-on IC with team leadership