Call Center Agent (m/w/d)
Core
Handling incoming customer calls, providing technical support, and documenting interactions for a client company.
Role type
Call Center Agent (Outbound/Inbound)
Builds
Customer support interactions and satisfaction surveys
Domain
Customer Service / Telecommunications
Deliverable
client delivery
Required skills
Customer communication, technical problem solving, data entry, MS Office, German (fluent)
Responsibilities
Answering incoming customer calls, providing telephone consultation for technical issues, entering and maintaining customer data, forwarding customer requests to relevant departments, conducting satisfaction surveys
