Mitarbeiter Customer Service - hybrides Arbeiten
Core
Central role in customer care, handling inquiries via phone and email, coordinating requests, and managing customer/order data to ensure smooth processes and long-term satisfaction.
Role type
Customer Service Representative
Builds
Customer support interactions and order processing workflows
Domain
General Business / Customer Service
Deliverable
client delivery
Required skills
Customer service, data entry, CRM/ERP systems, MS Office, complaint handling, internal coordination, documentation, process optimization
Responsibilities
Handle customer inquiries via phone and email, coordinate customer requests, manage customer and order data, process complaints, coordinate with internal departments, support order processing, create and maintain documentation, contribute to service process optimization