Customer Service Mitarbeiter (m/w/d) mit Englisch
Core
Handling cross-channel customer inquiries (chat, phone, email), complaint management, and end-to-end order processing.
Role type
Customer Service Representative
Builds
Customer support solutions and order fulfillment processes
Domain
General Business / Customer Support
Deliverable
client delivery
Required skills
Cross-channel communication, complaint management, order processing, solution development, internal coordination, proactive customer contact, MS Office
Preferred skills
English language skills, commercial vocational training
Responsibilities
Manage cross-channel customer inquiries, develop tailored solutions for customer requests, accompany processes end-to-end, act as interface between customers and internal departments, optimize customer satisfaction through proactive contact, ensure positive customer experience
Seniority
Entry to Mid-level, hands-on IC
