Mitarbeiter (m/w/d) im Customer Service - hybrides Arbeiten (Remote & Präsenz)
Hybrid
Core
First point of contact for customers, providing tailored solutions and handling inquiries via phone and email.
Role type
Customer Service Representative
Builds
Customer support and order tracking for a client in the Frankfurt area (via careerplan.io/jobs/12633-a92a0cb4_JB5237243-S-mitarbeiter-mwd-im-customer-service-hybrides-arbeiten-remote-amp-prasenz-at-dis-ag-office)
Domain
Customer Service / Logistics
Deliverable
client delivery
Required skills
Customer inquiry handling, complaint resolution, data entry, order tracking, cross-departmental communication
Preferred skills
SAP, MS Office, international customer service experience
Technologies
SAP, MS Office
Responsibilities
Answer customer inquiries via phone and email, process complaints, update customer data in the database, track deliveries, escalate complex issues
Seniority
Entry-level to Mid-level