Vertriebsmitarbeiter Innendienst (m/w/d)
Core
Coordinating customer orders and serving as the interface between customers, outside sales, and internal departments to ensure smooth sales processes.
Role type
Sales Operations Specialist (Innendienst)
Builds
Sales order fulfillment and customer service workflows
Domain
B2B Sales Operations
Required skills
Order management, CRM/ERP system usage, MS Office, customer communication, complaint handling, process monitoring
Preferred skills
Commercial training, experience in sales operations or customer service, knowledge of CRM/ERP systems
Responsibilities
Handling customer inquiries via phone and email, managing the full order lifecycle, collaborating with outside sales and internal teams, creating and tracking quotes, updating customer/order data in systems, processing complaints, monitoring delivery schedules
Seniority
Entry to Mid-level, hands-on IC