Sozialversicherungsfachangestellter Leistungsservice & Kundenberatung (m/w/d)
Core
Handle inquiries from insured individuals regarding benefit entitlements, process various benefit applications, and communicate with external service providers and medical facilities.
Role type
Social Insurance Specialist (Performance Service & Customer Consulting)
Builds
Benefit administration and customer service processes for an insurance client
Domain
Insurance / Social Security
Deliverable
client delivery
Required skills
Social insurance specialist training, knowledge of statutory health insurance benefits, customer communication, data documentation, structured work
Preferred skills
Team-oriented collaboration
Technologies
Digital tools
Responsibilities
Serve as contact person for insured individuals regarding benefit claims, process and handle benefit applications of various types, communicate with external service providers and medical facilities, document and maintain relevant data, actively support customer service optimization