Teamleiter Kundenbetreuung (m/w/d)
Core
Leading a customer service team and managing key B2B client accounts to ensure high service quality and long-term customer satisfaction.
Role type
Team Lead / Account Manager
Builds
Customer service operations and B2B client relationships
Domain
B2B Services / Customer Support
Deliverable
client delivery
Required skills
Team leadership, B2B account management, contract negotiation, strategic planning, data analysis, cross-functional collaboration
Preferred skills
Commercial education or degree, experience in sales or operations
Technologies
None stated
Responsibilities
Lead a service team (internal and external sales), develop existing business relationships, conduct price and contract negotiations, plan customer meetings, identify growth potential, analyze KPIs and implement optimizations, collaborate with internal departments.
Seniority
Mid-level, hands-on manager