Mitarbeiter Kundenservice & Auftragsabwicklung (m/w/d) - hybrides Arbeiten
Core
Schnittstellenfunktion zwischen Kunden, internen Fachbereichen und Ansprechpartnern mit Fokus auf professionelle Bearbeitung von Kundenanfragen und Auftragsabwicklung.
Role type
Customer Service & Order Processing Specialist
Builds
Customer orders and service processes
Domain
Logistics & Supply Chain
Required skills
Customer consultation via phone and email, Order coordination and processing, Documentation creation and tracking, Cross-departmental coordination, System data management, Complaint handling
Preferred skills
Commercial training background, Experience in sales internal service or order processing, ERP/CRM system experience, MS Office proficiency
Responsibilities
Handling customer inquiries and complaints, Coordinating and processing customer orders, Managing delivery schedules, Maintaining customer and order data in systems, Optimizing customer service workflows
Seniority
Entry to Mid-level, hands-on IC
