Teamleiter Kundenservice (m/w/d)
Core
Leading a customer service team for a dynamic insurance company, managing service processes, and handling complex customer/broker inquiries.
Role type
Team Lead, Customer Service
Builds
Customer service operations and process improvements for an insurance firm
Domain
Insurance / Financial Services
Required skills
Team leadership, process management, KPI analysis, MS Office, database management, German (fluent), English (good)
Preferred skills
Dutch language skills, experience in contract or application service
Responsibilities
Leading and disciplining a customer service team, planning and quality assurance of service processes, active participation in operational customer service, creating and evaluating KPI-based analyses, optimizing internal and external processes, collaborating with international interfaces
Seniority
Manager, hands-on leadership