IT Operations Specialist - Business Applications & Support (m/w/d)
Core
First-level support for central applications in wholesale trade, acting as the interface between business units, implementation teams, and external IT providers.
Role type
IT Operations Specialist (Business Applications & Support)
Builds
Efficient business processes for procurement, logistics, and commercial settlement within a leading retail group.
Domain
Retail / Wholesale / Enterprise Applications
Required skills
1st-level support, incident management, change management, requirement analysis, process documentation, user training, quality assurance testing, stakeholder communication
Preferred skills
ERP systems (Microsoft Navision/Business Central, SAP), retail industry processes
Technologies
Microsoft Navision, Business Central, SAP, MS-Office
Responsibilities
Handle 1st-level support requests, incidents, and process questions for business units; Coordinate functional and integration tests before production; Conduct user training sessions; Maintain process documentation; Act as central interface between business units and IT teams.
Seniority
Mid-level (3-5 years experience)
