IT Applications Support
Core
Level II IT Application Support specialist bridging end-users, Service Desk, and core technical teams to solve complex application challenges and monitor SQL database jobs.
Role type
Senior IC IT Application Support Engineer
Builds
Internal and cloud corporate applications (HCM, Financials, Recruiting, Payroll, Leave Accruals)
Domain
Enterprise IT Operations / BPO
Required skills
SQL scripting, ServiceNow, Jira, ETL pipeline troubleshooting, WFM integrations, incident management, stored procedure execution, database job monitoring, root cause analysis, L1 coaching
Preferred skills
None stated
Technologies
SQL Server, ServiceNow, Jira
Responsibilities
Serve as primary L2 escalation point for corporate applications; Partner with Devs/DBAs/ETL/WFM to investigate system issues and modify SQL scripts; Monitor SQL Server job executions and resolve data sync errors; Collaborate with Incident Management during production outages and draft RCA documents; Conduct coaching sessions for L1 Service Desk reps; Author and maintain Knowledge Base articles and SOPs
Seniority
Junior to Mid-level, hands-on IC