Teamleitung (m/w/d) telefonische Sachbearbeitung - Direktvermittlung
Core
Leading a team of telephone customer service agents handling debt collection and claims management calls.
Role type
Team Lead, telephone customer service (debt collection)
Builds
Smooth operation of telephone processes and internal workflows in claims management
Domain
Banking, Finance, Insurance
Required skills
Team leadership, telephone customer service, debt collection knowledge, process management, quality assurance, reporting, stakeholder collaboration
Preferred skills
Experience as a team lead, knowledge of claims management
Technologies
None stated
Responsibilities
Provide technical and disciplinary leadership to a group of telephone agents, ensure smooth telephone and internal process workflows, maintain high quality standards, handle difficult calls and advise staff, monitor KPIs and create reports, collaborate with cross-functional departments and external service providers
Seniority
Mid-level, hands-on IC
