Technical Banking Support
Core
Provide Level 2 application support for core banking systems, ensuring system stability, performance, and availability.
Role type
Application Support Officer
Builds
Supports the day-to-day operation and maintenance of the Ultracs Core Banking System
Domain
Banking / Financial Services
Required skills
Incident management, Troubleshooting, Core banking system support, Payment systems knowledge, ITIL framework experience, Disaster recovery support, System monitoring, Technical documentation
Preferred skills
Ultracs Core Banking Application experience, ITIL Certification, Banking operations expertise
Technologies
Ultracs Core Banking System
Responsibilities
Monitor, triage, and resolve incidents and service requests; Investigate system alerts and escalate issues; Assist with disaster recovery and business continuity; Maintain technical documentation and support processes; Monitor system performance and availability.
Seniority
Mid-level, hands-on IC
