IT System Engineer User Support (m/w/d)
Core
IT System Engineer providing user support, analyzing and resolving hardware/software/network issues, and managing IT assets for AIDA Cruises' ships and offices.
Role type
IT System Engineer (User Support)
Builds
Stable IT operations for cruise ships and corporate offices
Domain
Cruise industry + IT infrastructure
Required skills
IT user support (1st Level), PC hardware knowledge, MS Office 365, structured problem-solving, asset management, process automation
Preferred skills
Degree in Information Science or related field, experience in customer-oriented service positions
Technologies
MS Office 365, PC Hardware
Responsibilities
Capture and analyze support requests via various channels, document and track problems/solutions, collaborate internally to strengthen problem-solving, analyze and resolve hardware/software/network faults, manage IT device inventory, implement technology-based solutions for process automation
Seniority
Mid-level, hands-on IC