Mitarbeiter:in Forderungsmanagement Energie & Telekommunikation (m/w/d)
Core
Monitoring and collecting overdue payments for energy and telecommunications services to prevent account suspensions and service interruptions.
Role type
Senior Collections Specialist (Energy & Telecom)
Builds
Payment plans, collection letters, and monitoring of open receivables for utility customers.
Domain
Utilities (Energy & Telecommunications)
Required skills
Collections management, customer service, debt recovery, MS Office, regulatory compliance, data entry, communication, negotiation, time management, German language proficiency
Preferred skills
Industry-specific software (Schleupen, Ropa, FirstSale), legal knowledge, experience with insolvency procedures
Responsibilities
Advise customers on payment options and arrears, manage billing suspensions, execute collection calls and letters, maintain customer databases, handle correspondence with legal authorities, support the customer center
Seniority
Mid-level, hands-on IC