Studentische Aushilfe (m/w/d) IT 1st-Level Support
On-site
Core
1st-level IT support for internal and external inquiries, handling ticket intake, initial analysis, documentation, and basic troubleshooting.
Role type
1st-level IT support assistant
Builds
IT service desk operations
Domain
Health sector IT
Deliverable
dashboards & analysis
Required skills
OS knowledge (Windows, Mac), Microsoft Office (Word, Excel, Outlook), mobile device support (iOS, Android), ticketing systems, knowledge base management
Responsibilities
Receive and analyze incoming support requests, document issues in the ticketing system, provide first-line solutions and workarounds using knowledge bases, escalate complex issues to specialist teams, maintain knowledge base content