Teamlead Customer Service (m/w/d)
On-site
Core
Coordinate operational and commercial processes for a logistics customer service team, ensuring reliable order processing and quality standards across air, road, and sea transport.
Role type
Team Lead, Customer Service (Logistics)
Builds
End-to-end supply chain solutions for global trade
Domain
Logistics and Supply Chain
Required skills
Team leadership, Order coordination, Process management, KPI analysis, Stakeholder collaboration, Quality assurance
Preferred skills
SAP, Customs clearance, MS Office
Responsibilities
Lead and train customer service staff, Coordinate booking and prioritization of customer orders, Ensure adherence to process and quality standards, Organize task and customer distribution, Handle customer inquiries and claims, Create and analyze KPIs
Seniority
Mid-level, hands-on IC with team management