IT-Kundenbetreuer (m/w/d)
Core
Proactive account management for B2B clients using a cloud-based E-recruiting platform, including job ad creation, HTML/CSS formatting, and technical troubleshooting.
Role type
Senior IC customer success specialist (B2B SaaS)
Builds
Cloud-based E-recruiting solutions for corporate clients
Domain
HR Tech / SaaS
Deliverable
product features
Required skills
HTML/CSS, technical troubleshooting, proactive account management, B2B sales consultation, data management, customer onboarding
Preferred skills
IT-related degree or equivalent experience, practical HTML/CSS experience
Technologies
Cloud-based E-recruiting systems, Office tools
Responsibilities
Proactively manage a fixed portfolio of B2B clients; Create and format job advertisements directly in the system with HTML/CSS; Perform technical error analysis for display or system issues; Advise clients on media selection, ad placement, and contract matters; Maintain client and order data; Conduct onboarding and product training for new clients