Mitarbeiter (m/w/d) für IT-Helpdesk / Clientverwaltung
Core
1st-level IT support and user account management for over 4,500 employees across 170 Caritas facilities.
Role type
IT Helpdesk Technician / Desktop Support Specialist
Builds
IT infrastructure (PCs, mobile devices, peripherals) and user accounts for social service organizations
Domain
Non-profit / Social Services / IT Support
Required skills
Windows Client OS, Microsoft Standard Software, Windows Server, Ticketing Systems, Remote Support, Documentation
Responsibilities
Provide 1st-level user helpdesk support, manage user accounts and mailboxes (AD/Exchange), install and maintain PCs and mobile devices, troubleshoot via remote support, prioritize and document tickets, support IT projects, create user guides and maintain knowledge base