Sachbearbeiter/in SHK im Kundendienst (m/w/d)
Core
Administrative and operational support for customer service dispatching and billing in the heating, ventilation, air conditioning, and plumbing (SHK) sector.
Role type
Customer Service Administrator (SHK)
Builds
Dispatch schedules, service contracts, and billing documents for SHK technicians.
Domain
Building services (HVAC/Plumbing) + Administrative Operations
Deliverable
dashboards & analysis
Required skills
Office administration, customer consultation, order processing, scheduling and dispatching, invoicing and billing, contract management, complaint handling
Preferred skills
MS-Office, sales orientation, organizational skills, priority management
Responsibilities
Telephone customer consultation and appointment scheduling, preparation and entry of customer orders, planning and coordination of service technicians via computer systems, creation of vacation and emergency duty schedules, work preparation and material ordering, creation of quotes and invoices, billing and planning of maintenance contracts, handling complaints