Head of Customer & Business Insights (m/w/d)
Core
Lead the Customer & Business Insights function to serve as the central decision-making body for customer, market, competitive, and business issues, translating insights into actionable strategies for executive management.
Role type
Senior leadership, strategy & mentorship
Builds
Integrated business view and data-driven strategic recommendations
Domain
Consumer goods / Retail / Market Intelligence
Deliverable
dashboards & analysis
Required skills
Strategic thinking, team leadership, qualitative and quantitative research methods, data integration, executive advisory, change management, business partnering
Preferred skills
Transformation experience, modern insights frameworks
Technologies
N/A
Responsibilities
Lead and develop the Customer & Business Insights team; Establish Insights as a central decision-making instance; Combine market research, competitive intelligence, and analytics into an integrated business view; Support executive management with data-driven recommendations and growth scenarios; Build a strong business partner model with Commercial, Strategy, Operations, and Online; Manage external research partners and service providers; Drive transformation to a data-driven organization.