Customer Insights & Discovery Enablement Lead

London, England, GBFull-time2026-11-02 → 2026-11-10

Core

Lead end-to-end B2B customer insight programmes and build discovery capability for Product Managers to increase decision quality and speed.

Role type

Senior Customer Insights & Discovery Lead (B2B)

Builds

Customer insight repositories, discovery toolkits, and scalable research capabilities for product teams

Domain

Financial Services / B2B SaaS

Required skills

B2B customer research, mixed-method research design, qualitative & quantitative synthesis, stakeholder management, project management, data analysis, strategic planning, vendor management, change management

Preferred skills

Financial Services domain knowledge, coaching and mentoring, curriculum development

Technologies

CRM systems, research management tools, collaboration platforms

Responsibilities

Lead mixed-method insight work from problem framing to activation; Build scalable discovery capability for Product Managers; Establish insight operations for reuse and consistency; Drive insight activation and measure impact

Seniority

Senior, hands-on IC

About London Stock Exchange Group

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, handle risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehens