Bilingual Portuguese/English Customer Care Specialist (back office)
Core
Provide world-class technical customer assistance via voice, chat, and email to clients in fast-growing sectors like social media, e-commerce, gaming, and FinTech.
Role type
Bilingual Customer Care Specialist (Back Office)
Builds
Customer support interactions for technology partners
Domain
Technology / Customer Experience
Required skills
Bilingual Portuguese/English (B2/C1), technical support experience, problem-solving, critical thinking, social media savvy, written and verbal communication
Preferred skills
Experience with help desk or IT functions, ability to work independently and remotely, adaptability to process changes
Technologies
Microsoft Office, external systems, PC-based internet applications
Responsibilities
Handle customer inquiries via voice, chat, and email; participate in department initiatives and provide feedback; collaborate with internal teams to drive team development; solve customer problems with a focus on satisfaction
Seniority
Entry to Mid-level, hands-on IC
