Junior Sachbearbeiter Forderungsmanagement (m/w/d)
Core
Handling the file portfolio for debt collection, actively communicating with borrowers/debtors and legal representatives, assessing customer situations, and enforcing payment agreements or compulsory enforcement measures.
Role type
Junior claims management specialist (debt collection)
Builds
Debt recovery processes and payment enforcement for a real estate financial services group
Domain
Real estate financial services / Debt collection
Deliverable
client delivery
Required skills
Debt collection, compulsory enforcement, insolvency basics, customer assessment, payment agreement negotiation, documentation
Preferred skills
Legal or commercial training background, prior collection or service center experience, knowledge of enforcement and insolvency
Technologies
Customer care system
Responsibilities
Independently process the file portfolio for debt collection, communicate with borrowers and legal representatives, assess customer situations and decide on payment agreements, monitor payment agreements, execute compulsory enforcement measures, document all specific information in the customer care system
