Claim Specialist
Hybrid
Core
Inbound phone-based role supporting motor insurance customers through claims, providing guidance, reassurance, and problem-solving during stressful events.
Role type
Customer service representative (insurance claims)
Builds
Customer claim resolutions and policy guidance
Domain
Insurance / Motor claims
Deliverable
client delivery
Required skills
Critical thinking, problem-solving, objection handling, empathy, attention to detail, resilience, communication
Responsibilities
Handle inbound customer calls regarding motor claims, guide customers through the claims process, manage objections and complaints, make fair decisions balancing empathy with policy, debrief with team after calls