Account Executive
Core
Deliver exceptional customer experience and support sales execution for training bookings within an assigned territory and platform.
Role type
Account Executive (Sales Support / Customer Success)
Builds
Training booking management and customer retention for aviation/transportation clients
Domain
Aviation / Transportation / Training Services
Deliverable
product features
Required skills
Customer service, account management, sales support, CRM data management, phone/email communication, stakeholder coordination, issue resolution, revenue booking management
Preferred skills
Negotiation, customer retention initiatives, knowledge of FAR Part 91/135 regulations, experience with corporate flight departments or charter operators, pilot's license
Responsibilities
Serve as primary point of contact for training booking inquiries; manage and maintain accurate customer records in CRM; coordinate with Training Services, Operations, Key Accounts, and Sales teams; act as a trusted advisor for training scheduling needs; address and resolve customer concerns before and after training events; ensure accurate reporting and CRM data entry
Seniority
Mid-level, hands-on IC