IT Support Consultant – ECM/DMS (m/w/d)
Core
1st Level IT Support for ECM/DMS systems, handling customer inquiries via hotline and ticketing, performing system updates, and maintaining infrastructure monitoring.
Role type
IT Support Consultant (ECM/DMS)
Builds
ECM/DMS systems and related infrastructure for enterprise clients
Domain
IT Services / Document Management Systems
Deliverable
client delivery
Required skills
ECM/DMS experience, SQL, C#, system updates, infrastructure monitoring, ticket management
Preferred skills
d.velop, ELO, Saperion
Technologies
d.velop, ELO, Saperion, SQL, C#
Responsibilities
Handle 1st Level Support via hotline and ticketing system, Perform updates and maintenance on ECM systems, Monitor and maintain data center infrastructure, Analyze and resolve product-related errors, Document and track customer requests, Act as liaison between support and professional services
Seniority
Mid-level, hands-on IC
