Senior Open Text xECM Consultant (Part-time, 50 hours per month)
Core
Provide ongoing maintenance, technical support, and incident resolution for a client's OpenText ECM environment, including SAP integrations.
Role type
Senior OpenText ECM Consultant
Builds
Maintains stability, availability, and performance of the ECM platform for a convenience retail network.
Domain
Enterprise Content Management (ECM) / Retail IT
Required skills
OpenText Extended ECM for SAP, OpenText Content Server DB Schema, OpenText Archive Center, OpenText Directory Services, OpenText WebReports, OpenText REST API, SQL query analysis, database troubleshooting, root cause analysis, incident management, platform upgrade planning, patch deployment, security standards compliance, access governance
Preferred skills
Experience with clustered environments, collaboration with architects and migration specialists
Technologies
OpenText xECM, OpenText Content Server, OpenText Archive Center, OpenText Directory Services, OpenText WebReports, SAP, SQL, Jira
Responsibilities
Handle escalated incidents and restore services during critical outages, analyze logs and configurations to perform root cause analysis, investigate performance issues involving databases and caching, participate in platform reviews for stability and security, support upgrade planning and post-change validation, document findings and resolutions, communicate progress in technical review meetings
Seniority
Senior, hands-on IC