CXO/ Aлексей С
Core
Create and implement a customer experience strategy focused on player retention and development to increase loyalty, engagement, and LTV through Retention, CRM, Support, and VIP support.
Role type
Senior Customer Experience Officer (CXO)
Builds
Player retention programs, CRM segmentation, VIP services, and customer support operations
Domain
Gambling/Betting (iGaming) industry
Required skills
Strategy development, Team leadership (100+), CRM management, Data analytics (NPS, CSAT, retention/churn), VIP program management, Contact center optimization, Budget management ($1.5M+/month), AI/Automation implementation
Preferred skills
Experience in Africa or Latin American markets
Technologies
CRM, AI, Automation tools
Responsibilities
Develop retention and customer development strategies, Optimize customer journey for engagement and LTV growth, Manage Retention, CRM, Support, and VIP teams, Analyze customer behavior using big data, Improve contact center operations and automation, Launch loyalty programs and promotions, Implement AI and automation technologies for CX optimization
Seniority
Senior, hands-on IC
