IT Kundenservice Agent (m/w/d)
Core
Providing telephone-based technical support and user guidance for customers of statutory health insurance funds.
Role type
IT Customer Service Agent
Builds
Digital applications and website services for health insurance funds
Domain
Health Insurance / IT Support
Deliverable
client delivery
Required skills
Technical troubleshooting, customer communication, MS Office, digital application navigation
Preferred skills
Prior experience in IT support, call center, or customer service
Responsibilities
Answering customer calls regarding technical difficulties with digital applications, guiding users on website and app usage, sending registration codes, answering questions about products and services
Seniority
Entry-level