Quereinstieg IT-Anwendungsbetreuer (m/w/d)
Core
Providing telephone-based technical support and user assistance for health insurance applications and online portals.
Role type
Entry-level IT application support specialist
Builds
Digital applications and online portals for health insurance
Domain
Health insurance / IT support
Deliverable
client delivery
Required skills
Technical troubleshooting, telephone communication, user guidance, registration code management, health insurance product knowledge
Preferred skills
Customer service experience, technical interest, shift work flexibility
Responsibilities
Answering technical customer service calls, assisting users with digital applications and online portals, helping with technical issues related to the health insurance app, sending registration codes, supporting account activation, consulting on health insurance products and benefits