Quereinstieg IT Customer Service Mitarbeiter (m/w/d)
On-site
Core
Providing telephone-based technical support and customer service for digital health insurance platforms, including website and app assistance.
Role type
IT Customer Service Representative (Technical Support)
Builds
Digital health insurance customer support services
Domain
Health Insurance / IT Support
Deliverable
client delivery
Required skills
Telephone communication, technical troubleshooting, digital platform navigation, insurance product knowledge
Preferred skills
Prior customer service experience, technical support experience, MS Office proficiency
Responsibilities
Answering customer inquiries via phone, assisting with digital health insurance platform usage, resolving website and app issues, distributing access codes, explaining insurance products and benefits