Second-Level-Support-Mitarbeiter (m/w/d)
Hybrid
Core
Handling second-level support tickets, installing/configuring IT components, and providing user support and troubleshooting for software issues.
Role type
Second-level IT support specialist
Builds
IT support services and documentation for internal users
Domain
Logistics / IT Infrastructure
Required skills
Active Directory, Microsoft Exchange, modern hardware, IT systems, user documentation, knowledge base management
Preferred skills
2+ years IT support experience, structured and proactive work style
Technologies
Active Directory, Microsoft Exchange
Responsibilities
Independently process support requests and tickets, collaborate with internal IT teams, install and maintain IT components, create user documentation and training materials, update knowledge base
Seniority
Mid-level, hands-on IC