Technischer Support Agent (m/w/d)
Core
Providing technical support to health insurance customers via phone, assisting with digital application usage, website/app registration, and code distribution.
Role type
Technical Support Agent (IC)
Builds
Customer support interactions for health insurance clients
Domain
Health Insurance / IT Customer Service
Deliverable
client delivery
Required skills
German (fluent), MS Office, technical customer service experience, shift work adaptability
Preferred skills
Prior call center experience
Responsibilities
Answering customer calls regarding health insurance services, Guiding users through digital application processes, Assisting with website and app registration, Distributing registration codes, Addressing general inquiries about health insurance offerings
